Something's off? Write to us.

Cozysweep is made by one person, so there is no ticket system and no chatbot — just an inbox that gets read. Most questions are answered below.

Email developer@aqlis.de and you get a reply usually within 2–3 working days. Cozysweep stores everything on your device and in your own iCloud, has no accounts, and all purchases run through the App Store. Refunds and subscription changes are handled in your Apple account, not by us.

Contact

Reply time
Usually within 2–3 working days; faster during the launch weeks
Languages
English and German

Email support

Tell us your iPhone model and iOS version if it's a bug — it saves a round trip.

Frequently asked

Answers written from how the app actually works, not from a template.

My rooms don't sync between my iPhone and iPad.

Cozysweep keeps everything on your device and in your own iCloud. It has no servers of its own. Sync needs three things: both devices signed into the same Apple Account, iCloud switched on for Cozysweep in Settings › your name › iCloud, and an internet connection.

The app keeps working offline; changes catch up as soon as the device is back online. If sync still stalls, quitting and reopening the app on both devices usually clears it.

How do I share a home with my family or roommates?

Sharing is part of Cozysweep+. Open Settings › Household and invite someone; Cozysweep creates an iCloud sharing link you can send by Messages, Mail or AirDrop. The other person opens the link on their iPhone and joins.

Both of you need an active iCloud account. The person who subscribed unlocks sharing for everyone in the home — nobody else needs to pay.

Reminders don't show up.

Reminders are local notifications on your device; there is no push server. Check that notifications are allowed for Cozysweep in iOS Settings › Notifications, that no Focus mode is silencing them, and that the reminder is actually set on the task.

Cozysweep asks for notification permission only after your first finished task. If you declined then, you can turn it on in iOS Settings at any time.

I subscribed to Cozysweep+ but the app shows the free plan.

Open Settings › Cozysweep+ › Restore purchases. Cozysweep+ is tied to the Apple Account that bought it, so make sure the device is signed into that account. Restoring reads the subscription status straight from the App Store.

How do I cancel Cozysweep+ or get a refund?

Your subscription renews automatically until cancelled. Cancel anytime in iOS Settings › your name › Subscriptions, at least 24 hours before the current period ends. Refunds are handled by Apple through reportaproblem.apple.com — Apple is the merchant, so we cannot issue them ourselves.

Core reminders and your daily list are always free; they are never part of the subscription.

How do I delete my data?

Your data belongs to you and lives only on your devices and in your iCloud. To delete it, reset the app's data in Settings, or remove the app and delete its iCloud data under Settings › your name › iCloud › Manage Storage.

In a shared home, leave the household first. Completed-task history is kept for the household's fairness view; the household owner removes everything for good by deleting the household.

Cozysweep collects no data, runs no analytics and never asks for tracking permission. Details are in the privacy policy; the provider is named in the legal notice.

Privacy policyLegal notice